Porter Airlines

On 09 November 2023, I flew on PD2345 from Ottawa (YOW) to Boston (BOS). Prior to boarding in Ottawa, I was advised to gate check one of my carry-on bags - which i did.

Upon arrival that same day, i noticed the bag I gate checked was missing the lock i placed on it and several items to include a pair of brand-new puma sneakers.

I suspect the luggage handlers either in Ottawa, Canada or in Boston are complicit in this act.

I called over an airline representative to complain. This representative was passing by and assisted some of my fellow passengers.

This person appeared to apathetic to my concerns, so I moved on.

I also made a formal complaint to the Ottawa Airport. I've yet to hear a response from the relevant authorities.

Please assist.

I have received compensation from Porter for Hotel because the plane was delayed

in St. John's, Nfld.

It took a month to receive the compensation after I made the claim.

I was told that they were backlogged.

I had to have a Porter Authority number or something. I didnt know what that was. I had to call Customer Service and stay on hold for quite a while to get an answer. They said I had been sent an email.

I didnt remember getting a special number. However, the Customer Service clerk spoke to a Manager and got the number for me. I was able to enter this number and then the money came through and went into my bank account.

I stayed at the Quality Inn near the airport and the total was $298 including tax. I got all of that back from Porter.

My dinner came to $35.70. I received $15 for that. Who can have dinner for $15 unless you eat at Macdonalds?

I was a little put out but I didnt complain. I guess I was pretty happy to get $313.00 back as compensation!

Due to a very delayed delight from Toronto , my seat was occupied by someone lease and in a bid to be respectful, I asked for an alternate seat and not available and the flight attendants asked me to sit anywhere on the plane. So I sat on seat 7B, not long after that someone else came up to the adjacent seat of 7D which was empty.

Then a different t flight attendant came up to me and asked me to vacate the seat and return to my originally assigned seat which I explained why I had to sit there.. She started raising her voice at me and said I cant sit there and I asked her to show me an alternate seat and Im ready to switch. Then I noticed she went to call someone else to come talk to me which I appreciated for an objective approach.

The person came and I explained the same thing but this time I got offered a seat at the back of the plane which I happily accepted and asked to be shown the new seat number but was told I cant be taken there until I confirmed I was ready to listen to the rules given by the disrespectful attendant and I didnt understand why that was an issue when I didnt break my rules.

When things went south, the pilot got up and i immediately went to explain what happed, it was during our conversation that this disrespectful attendant said oh we apologize you were told to seat anywhere but thats not the way we operate.

I got kicked out of the flight and had to miss going home to my baby and prior scheduled business engagements that cost a good amount of dollars.

The question is if truly sitting on a different seat was a safety issue , why did one attendant give me the go ahead to find a seat anywhere on the plane and the other one singled me out blowing it out of proportion?

Arent the flight attendants meant to be on the same page with regards seating plan of thr plan? Why do I have to be at the mercy of an attendant who lacked empathy and a pilot who insisted on permissive removal to kick me out without understanding my side of the story or taking into consideration the error of his crew member?

I describe this experience as an intense act of discrimination that demands true justice!